Refund and Return Policy
Requesting a refund?
Please contact our support team to inquire about your purchase. If your item has not arrived within 15 days of shipping we will guarantee a full refund including shipping even if your item is already on its way. Our goal is to make every purchase a good experience and stand behind our policies.
Are you returning an Item?
We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4 (four) days of delivery. All returns are applicable for a restocking fee.
1. Contact our customer support service. From there, our customer support service will work with you to process your return. We offer pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund.
2.Once have received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office.
3.When our team has received your return, they will process it and then issue you a refund by either a credit card refund, or store credit. There will be NO Cash refunds.
Please ensure that you contact our support center at firstname.lastname@example.org to make us aware of your wish to process a return.
ALL returns will have the cost of return shipping deducted from the total refund amount
**GreenZen is not responsible for mis-entered information regarding personal and shipping information. Please ensure the accuracy of your address when placing your order**
** Please be aware that during the holiday seasons shipping will be delayed**